I have set a goal to read (or re-read) 1 business book every 2 weeks. I recently reread “Customer Mania!” by Ken Blanchard since it is the story of how YUM! Brands—owners of KFC, Taco Bell, Pizza Hut, Long John Silver’s and A&W Restaurants in the US—is building a Customer-Focused company. I was rewarded by
The post Empowering Employees appeared first on SmallBizClub.